T3 Helpdesk

Team of T3soft programmers and engineers can quickly adapt to any situation. The implementation of our software is fast and most importantly, no additional costs such as base license, licenses for the server. With the software you get a free three-month support, and after that we can offer maintenance combined with technical support. Helpdesk application has the advantage that it can equally well be used as a tool in the IT industry, ie. companies that have their own IT sector, as well as companies that provide IT services to other companies. In addition, records and monitoring requests does not just refer to IT job, but also to the work of any equipment maintenance or service. Helpdesk is part of a modular system T3B and with ,if the user wants, can come with integrated applications T3 Portal, T3 IT Inventory, T3 Calendar and T3 OneSpace. The application is available in 4 languages.

• T3 Helpdesk functionality are:
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• • Submitting requests to the helpdesk (adding attachments and statistics)
• • The acceptance and assignment of requests
• • Requests categorization with placing priority
• • Processing of requests, status updates, messages about the status of requests, request forwarding, redistribution requests
• • Changing status of requests on hold, closing requests with description of resolution, rejection of requests
• • Viewing the details of the request, review all requests a specific user
• • Automatically send email to user when request is submited, closed or rejected
• • Creating internal requests
• • Reporting and statistics
• • Special reports
• • Client management / employees, keeping records of clients with SLA
• • User Administration
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• Try application on : http://t3bdemo.t3soft.net/